Guarantee
As you know, we do not manufacturer any of the products that we sell, so please contact the manufacturer or your veterinarian with any
product issues you may experience. We are constantly looking for ways to improve customer service and satisfaction.
Please let us know how we can improve.
Returns & Exchanges
Returns will be honored only if reported within 15 days after receipt.
Returns must be in new condition in original box including all product information and warranty cards. Health Codes will not allow any employee to handle soiled items.
Any items returned that do not meet these specifications will be returned to you or discarded at no credit.
Special orders are non-returnable.
Report to carrier any boxes that are damaged within 72 hours.
UPS: 800-742-5877, FedEx: 800-GO-FEDEX, or Airborne 800-247-2676
Missing items should be reported within 72 hours of order receipt.
To further discuss a return or exchange, please call 920-474-7776.
Prescription Medication is Non-Returnable, Non-Refundable:
State regulations prohibit us from accepting for refund unused portions of dispensed prescriptions except when these drugs are subject to a manufacturer's or FDA recall. This rule is for your protection and assures you that medications dispensed by this pharmacy have not been outside the control of the pharmacist.
Contact us for more info
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